You have 14 days from delivery to return the products.

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"You are responsible for the return shipping costs, even if the return is organized by us.\nWhen preparing the return package, please remove all previous labels.\n\nFor Italy, you can entrust the return shipment to us via DHL Express (at a cost of €15) or use your trusted courier (at no additional cost).\nFor Europe, you can entrust the return shipment to us via DHL Express (quote provided upon request) or use your trusted courier (at no additional cost). Any customs duties are the responsibility of the customer.\n\nThe refund will be processed within 10 working days from the email notification of accepted return.\nIf you paid for standard shipping and decide to return the order, these costs will not be refunded.\n\nWe do not offer size or product exchanges.\nTo obtain a different size or product, please return the original item and place a new order.\n\n"},{"type":"text","value":"How can I make sure you received my return?","bold":true},{"type":"text","value":"\nWe will notify you by email once the return is accepted and we will proceed with the refund within 10 days.\n\n"},{"type":"text","value":"Did you pay cash on delivery?","bold":true},{"type":"text","value":"\nDuring the online return process, you will be able to choose your preferred refund method: credit note or bank transfer.\nIf you choose bank transfer, you will need to enter your bank details (full name of the account holder, IBAN and BIC).\n\n"},{"type":"text","value":"Did you pay by credit card?","bold":true},{"type":"text","value":"\nIn this case, the refund will be made to the same card or the associated bank account.\nIt may happen that the refund date on your statement matches the purchase date.\n\n"},{"type":"text","value":"Did you pay with PayPal?","bold":true},{"type":"text","value":"\nYou will receive the refund amount for the returned items to the same PayPal account.\n\n"},{"type":"text","value":"Did you pay with Klarna/Scalapay?","bold":true},{"type":"text","value":"\nYou will receive a refund of the first installment and the remaining ones will be canceled.\n\n"},{"type":"text","value":"Where can I find the shipping label to apply to the package?","bold":true},{"type":"text","value":"\nYou will receive the shipping label to print via email after the return is accepted.\n\n"},{"type":"text","value":"I’m using my trusted courier, but I can’t find the destination address.","bold":true},{"type":"text","value":"\nOur shipping address:\nBoutique Jole\nVia Paolo Baratta 96/106\nBattipaglia (SA) 84091\n0828 300168\n\nFor any other questions or information, you can contact us via email or WhatsApp."}]}]}